FAQ Stride System
Q: A little while after I connect my Pegasus-G to a PC or charger, it gets warm. Is this normal?
A: Yes – when Pegasus is on fast charge (amber battery LED glowing) at normal room temperature of 20 to 30°C, the case should become warm to the touch, at up to 45°C, though not uncomfortably hot. When fully charged, the blue LED should light and the unit runs cool.
Q: Can I leave Pegasus units on charge indefinitely?
A: Yes, but it is not recommended. No immediate damage will result, but too much charging will reduce the battery capacity and hence the logging time, and may reduce the number of times the units can be re-charged. It is generally best to charge the units the night before a recording session, aiming for 12 hours and if possible, no more than 16 hours.
Q: I have a memory card for my camera which contains holiday photos. Can I use this in Pegasus?
A: Not straight away: Pegasus formats the card in a different way from a PC and before using any card, it needs to be formatted. This will erase any files already on the card. Poseidon will warn you about this before formatting a card for Pegasus, but you should transfer any files you want to keep from the card before using it in Pegasus. ETB recommend Sandisk cards as these have proven to be the most reliable.
Q: The amber status LED flashes alongside the green LED when I try to record data – why?
A: The real-time clock has not been set. The unit is able to record data but the file will be dated year 1970. If you are not too concerned with this, carry on, otherwise repeat the unit preparation. The real-time clock setting is lost each time the battery runs down or the unit is reset.
Q: When I press the logging button on my Pegasus G the amber LED is lit continuously – why?
A: If a Pegasus-G’s amber logging LED lights constantly while logging, this indicates that one of the internal sensors has become stuck, most likely due to an impact, and vital data will be lost from the recording. Typically, this can be rectified by lightly tapping the unit on a surface such as a desk top, on each face in turn, until the condition clears and only the green LED flashes.
Q: Can I change the battery in my Pegasus-G?
A: There are no user-serviceable parts within Pegasus-G. However, if you suspect a problem with the battery, please return the unit to ETB for examination and repair if necessary.
Q: Can I change the battery in my Pegasus-S?
A: Pegasus-S contains three batteries which are accessible and can be replaced, though this should not be necessary for some years. Please note that it is essential that exactly the same rechargeable types are used, and ETB will not be held responsible for any consequences of the use of incorrect batteries.
Q: How many times can I charge and discharge my battery?
A: The battery manufacturer’s data indicates that at least 500 charge cycles are possible. However, as noted above, over-charging may reduce the battery capacity and the number of useful charge cycles.
Q: Can I use Pegasus-S indoors?
A: Possibly, but the unit relies on receiving satellite signals at adequate strength, and signal indoors, may simply be too weak. It depends on the type and construction of the building.
If you still need help:
Telephone: (office hours, weekdays): +44 (0)1438 822830 (answer-phone facility for out-of-hours)
e-mail: support@etb.co.uk Please try to provide a detailed description of the problem, giving as much detail as you can. Particularly helpful are screen plots copied into a document to show where things appear to be going wrong. Serial number, Pegasus firmware issue and Poseidon software version are also very useful.
